BOOKINGS
A ticket booking secures entry to a Monster Moon event on the date during the time-slot booked. If you have booked in for the 10.30am session time slot you may arrive anytime from 10.30am up to 1.00pm.
We have a large FREE onsite carpark, on arrival please follow the parking marshal instructions. Please do not park in an un designated space or you may be blocked in by cast and crew vehicles. All vehicles and contents are left at the owners risk.
If any ticket holders arrive after your allocated time slot time, you will forefit your right to attend the event. We are unable to move to alternative dates or times.
14 days before your booked date tickets are non transferable and non refundable. Any tickets that are moved will incur an admin fee. Prices exclude booking fee which will be added during checkout. Any refunds will not include the booking fee.
Please ensure your tickets are available, either printed or downloaded to your mobile device and ready to to display on arrival. Please be advised that certain mobile providers have slow mobile signal in the area.
ATTENDEE REQUIREMENTS
Anyone attending the event should dress suitably with appropriate footwear for the weather on the night. The event is mostly indoor with a section through a wooded area in the first part of the experience. The starting scare area, our car park and the walk to the check in area are also not open to the elements. Please do not arrive with any prop weapons or with any large or bulky bags. Should you arrive with anything inappropriate management will require these to be left in your vehicle before entry is permitted.
If you or anybody in your party are pregnant or have a history of medical conditions that include: heart conditions, claustrophobia, photosensitive forms of epilepsy, back disorders, diabetes, arthritis or asthma. You will be subjected to low lighting, sounds and potential tight or narrow corridors. If any of these are an issue please consult a GP or medical professional about your planned attendance.
We are unfortunately unable to cater for wheelchair users or anyone not able to use stairs. The location is an Ex military facility and has very restricted disabled access. We also cannot admin anyone using crutches due to the use of stairs.
Photography and Video is permitted in the waiting area and some areas of the bunker. Torches, cameras videocameras or any recording equipment is forbidden during and shows and may result in your group being ejected from the experience.
CONDUCT
You are NOT permitted to touch the actors or set, turn on or off any lights or move into areas not part of the experience.
We have a zero tolerance towards violent or disrespectful behavior directed at any staff on the grounds of the event. This will result in immediate ejection from the event and potential prosecution.
Attendees to Monster Moon Events productions voluntarily assume all risks and dangers associated with attending the event and agree to release the owners, directors and employees from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly.
Attendees should keep together in the group in which they entered. Members of the group should not race on ahead or lag behind. The group should proceed steadily so as not to merge with group(s) ahead or behind. Staff may delay groups to separate them out if they are getting too close.
By purchasing tickets to a Monster Moon Event production, you agree to all the above terms and conditions. Monster Moon Events is owned and insured by Blackpapersky Productions LTD.
COVID 19 REGULATIONS
(Conditions of entry)
Contact details from the group leader will be stored in our system to comply with NHS Test & Trace guidelines
Temperature checks may be taken on entry. Hand sanitiser is recommended to be used before entry. Face coverings are optional. Toilets with hot hand wash facilities will be available, these will be cleaned regularly.
